HOM Furniture Reviews

My bill ended up being different from the total I saw when I placed the order, which was already annoying. I called a few times and kept getting different answers, so I couldn’t tell if anyone was actually fixing it or just telling me to wait. It’s still not totally clear to me whether it’s been resolved, which is frustrating for something that should be simple.

Ordered a sofa and the delivery got pushed back twice, which was annoying tbh. Nobody really explained what was going on, so I kept having to call for updates. The sofa itself was totally fine once it finally showed up, but the whole delivery process was a headache lol.

The showroom layout was a pain. I couldn’t tell where one section ended and another started, the aisles felt cramped, and I kept having to backtrack like I was on some little furniture-themed treasure hunt. Because, obviously, shopping for a couch wasn’t already enough of a project

Stopped by HOM Furniture my first snap judgment was that the parking situation was going to be a headache.
The lot was packed and super tight, and I ended up circling around more than once just trying to find a spot. Not exactly ideal when you’re planning to look at bulky furniture or possibly haul something home.
By the time I finally parked, I was already annoyed before even walking in. For a store that size, parking really should be a lot easier.

I walked in hoping to shop around, but the place felt dirty and kind of neglected. The floors were dusty, there was trash sitting near the couches, and the bathrooms smelled absolutely awful. It just gave off a grimy vibe, and I didn’t want to stay there any longer than I had to.

I ordered a sofa from HOM Furniture because it looked great online, it does look fine in my living room. But comfort-wise?? Not so much. It’s way too firm, and after sitting on it for a while, my back starts to hurt. I was really hoping it would be cozy, but nope?? Kind of disappointing.

I had a really disappointing sales experience here. The whole interaction just felt off, and the salesperson didn’t really come across as helpful or interested in what I needed. I left feeling frustrated and let down. Unless they make some real changes to how they treat customers, I probably won’t be going back...

I figured I’d be able to get in, grab what I needed, and head out, but it turned into a hassle quickly. A lot of the aisles had displays in the way, and my wheelchair barely fit through some spots. I kept thinking, okay, this next aisle will probably be better, but it was the same issue over and over. A few staff members saw me struggling, and I just assumed someone would offer a hand, but nobody did. Frustrating experience overall.

I had such a frustrating experience trying to get help with my order. I called, emailed, and then just sat around waiting for someone to give me a clear answer, but every time I finally heard back, it was either a different response or no real answer at all. It felt like nobody knew what was going on and I was just being passed from one person to another. After all that waiting and back-and-forth, I’m definitely not ordering from them again.

I was trying to buy a sofa online, which should’ve been simple, but the checkout page kept freezing right after I entered my payment info. Like, I picked the sofa, checked the color, measured my living room, compared it to my old couch, made sure it would fit through the doorway, and then the site just completely stalled at the worst possible moment. I refreshed once, then again, and suddenly my cart was empty like I’d imagined the whole thing.

I reached out to customer service, hoping they could restore the cart or tell me if the payment went through or at least give me some kind of answer, but they basically just said to try again later. That’s not super reassuring when you’re buying something expensive, not a throw pillow or a candle or a pair of socks. At that point I was annoyed, worried about being charged, and tired of redoing everything, so I just gave up.

I requested a refund a while ago, I think it was last Tuesday, or maybe the week before — and I’m still waiting. I haven’t really gotten any clear updates either, so it’s been frustrating just sitting around wondering what’s going on.

I tried browsing for a couch, but the website was annoying to use. It felt slow and clunky, and the filters didn’t really narrow things down the way I expected. Some pages also loaded weird on my phone, which made it even harder to keep looking. I also wish there were clearer instructions or guidance on how to sort through everything, because I wasn’t sure if I was using the site wrong or if it just wasn’t working well. I ended up giving up after a while.

I ordered a sofa table and two chairs from HOM Furniture, or at least that’s what I thought I was getting based on the receipt and what I picked out online.

When the delivery came, one of the chairs was the wrong color, and the table was a totally different size. I don’t know if something got mixed up in the warehouse or what, but it wasn’t really close to what I ordered.

I contacted customer service, and they kept asking for photos, order numbers, and a bunch of the same details, but then it didn’t really go anywhere. I get that mistakes happen, but this ended up being a frustrating waste of time

I ordered from homfurniture.com and the delivery part was totally fine. The tracking worked, the item showed up when it was supposed to, and there wasn’t any drama with the driver or the package or anything like that.

The part that slowed me down was trying to figure out the return policy. Some things were clear, like the return window, but other details felt a little fuzzy, like whether there are pickup fees, restocking fees, original packaging rules, what happens if the item is opened, what counts as “used,” stuff like that. It wasn’t a terrible experience, but I do think they could explain it in a more simple, straightforward way. I’d give it 3 stars.

I wanted to like it, but the whole thing just looks way too bulky and old-fashioned to me. It kind of feels like something from years ago. And honestly, nope, I just couldn’t get past the look.

I spent what felt like my entire life dealing with the financing process, only to get denied at the end. it was so frustrating I could’ve screamed. Total waste of my afternoon.

I expected the warranty to help, but when I tried to use it, they denied the coverage and left me paying for everything myself. I’ve already reached out to get this escalated because it feels unreasonable to be told I’m covered, then get stuck with the bill when I actually need support

I was let down by the selection on HOM Furniture. I was trying to find something quickly because I needed furniture sooner rather than later, and of course that’s when everything started feeling super limited. A lot of the pieces looked kind of the same, and I couldn’t find much in the style I actually wanted.
Some sections felt almost half empty, and even when I did find something decent, the colors or sizes were barely available. The timing was really frustrating because I didn’t have days to keep searching around, but I still ended up leaving without buying anything. I expected a lot more options from a furniture site.

I ordered from homfurniture.com because the size and color listed seemed right for what I needed, especially since I was trying to be careful about spending the money. When it showed up, it didn’t match the product page at all. I contacted customer service, but they basically just pointed me back to the listing like I had misread it. Frustrating to pay for something based on the details provided, only to find out after delivery that the information wasn’t accurate.

I was hoping I could pick fabrics I actually liked, but it didn’t really give me much to work with. Kind of disappointing if you’re trying to customize it.